Refund Policy

Last Updated: 28/01/2025

 

At Maestro Trips Company, we strive to provide the best travel experiences. This Refund Policy outlines the terms and conditions under which refunds may be issued for services booked through our website maestrotrips.com.

   Customer Cancellations

  • Full Refund: Cancellations made 2 days before the tour date will receive a 100% refund.
  • No Refund: No refunds for cancellations made less than 2 days prior to the tour date.

  Company Cancellations

We reserve the right to cancel services due to weather, safety, or other unforeseen circumstances. Customers will receive:

  • A full refund, or
  • An option to reschedule the tour.

  Refund Process

  • Refunds will be processed within 5 business days via the original payment method.
  • You will receive a confirmation email once the refund is initiated.

  Non-Refundable Services

Certain services, such as promotional offers or last-minute bookings, may be non-refundable. Such conditions will be clearly stated at the time of booking.

  Contact Us

For refund requests or inquiries, please contact us at:

  • Phone: +39 3927354653
  • Address: Via Nicola Pisano 31, Florence, Italy

By booking our services, you agree to this Refund Policy.