Last Updated: 28/01/2025

Welcome to Maestro Trips Company! These Terms and Conditions  govern your use of our website maestrotrips.com and the booking of our Services (Tours and Activities). By accessing our website or booking our Services, you agree to comply with these Terms.

  Definitions

• “Service” refers to the travel and tour services offered by our Company.

• “User”, “You”, and “Your” refers to the person accessing our website or booking our services.

• “Third-Party Supplier” refers to external providers of accommodation, transportation, or other travel services.

  Booking and Reservation Policy

• You may book services through our website, phone, or in person.

• A deposit may be required at the time of booking.

• Your booking is confirmed only when you receive a confirmation email from us.

  Pricing and Payment Terms

• All prices are listed in Euro and in US Dollars.

• We reserve the right to adjust prices before booking confirmation.

• Prices  include additional taxes, service fees, or other charges unless specified

  Cancellation and Refund Policy

• Customer Cancellations: Cancellations made 2 days before the tour date will receive a 100% refund. No refunds for cancellations made less than 2 days prior.

• Company Cancellations: We reserve the right to cancel services due to weather, safety, or other unforeseen circumstances. Customers will receive a full refund or an option to reschedule.

• Refund Process: Refunds will be processed within 5 business days via the original payment method.

  Changes and Modifications

• Customer-Initiated Changes: Requests to modify bookings must be made at least 2 days before the scheduled service.

• Company-Initiated Changes: Itineraries, pricing, and availability are subject to change. We will inform you as soon as possible.

• Force Majeure: We are not liable for changes due to natural disasters, pandemics, or other events beyond our control.

  Liability and Disclaimers

• Our Company is not liable for any injury, loss, or damage during the tour, including third-party services.

      .We highly recommend obtaining travel insurance to cover unforeseen events.

  Code of Conduct

• Respect local cultures, customs, and regulations during the tour.

• The Company reserves the right to remove any traveler who does not adhere to the code of conduct.

  Privacy Policy

• Please refer to our Privacy Policy Page  for information on how we handle personal data.

  Intellectual Property

• All content on our website, including text, images, and branding, is owned by Maestro Trips or licensed to us.

  Governing Law and Jurisdiction

    These Terms are governed by the laws of Italian Republic. Any disputes will be resolved in the courts of                 Florence/Tuscany. 

  Contact Us

• For any questions regarding these Terms, please contact us at:

  • Email: info@maestrotrips.com

  • Phone: +39 3927354653

  • Address: Via Nicola Pisano 31, Florence 50143, Italy

By using our website and booking our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.